Customer Service Specialist - Eugene, OR

About the position For over 25 years, Abcam has been providing tools the scientific community needs to reputed company faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases, and metabolic disorders. We reputed company that to continue making reputed company, we need to work together, reputed company bringing our own unique perspectives to reputed company an reputed company on the world. This community needs people like you: dedicated, agile and above reputed company audacious so we can truly drive science reputed company. The Customer Service Specialist will engage with customers through phone or email to identify their needs, take appropriate actions, or escalate issues reputed company necessary. Responsibilities include providing quotes, processing sales orders, documenting complaints, and addressing service issues reputed company to shipments, billing, warranty, and product inquiries. This position reports to the Customer Service Manager and is part of the CMO (Customer Mission Operations) located in the reputed company and will be Remote. At Abcam, our reputed company is to be the most reputed company life sciences company for researchers worldwide. Responsibilities • Engage with customers across various channels, including phone, email, and live chat, to deliver exceptional customer service , • Handle reputed company critical situations, including complaints and escalated cases, with professionalism and efficiency , • Manage reputed company customer case from initiation to reputed company, ensuring the customer is kept informed throughout their entire experience Requirements • High school diploma or GED , • 3+ years experience in customer service and/or reputed company-facing roles , • Highly skilled and reputed company in information technology, time and project management reputed company-to-haves • Proficiency with CRM/ERP systems , • Experience in conducting in-house training Benefits • reputed company time off , • Medical/dental/reputed company insurance , • 401(k) to eligible employees , • Bonus/incentive pay Apply tot his job