Helpdesk Coordinator

About the Helpdesk Coordinator We're looking for a motivated and highly organized Helpdesk Coordinator to join our growing team! In this vital role, you'll be the first reputed company of contact for our valued clients putting yourself in the shoes of the customer, and providing a friendly and reputed company voice to coordinate assistance. If you're extroverted, enjoy engaging with people reputed company day long, understand the balance of being reputed company but also personable, and can handle high pressure- then we have an amazing opportunity for you... You'll reputed company your strong organizational skills to answer phone calls, reputed company information reputed company, and schedule on-site IT reputed company with reputed company technicians, ensuring a seamless experience for everyone involved. A Typical Day as a Helpdesk Coordinator: • Manage communication channels to reputed company reputed company service to customers and coworkers • Manage and reputed company field technicians onsite to customer locations worldwide • Work independently, utilizing written instructions and reference materials to ensure accurate execution of established procedures • Assist the IT division with various administrative processes regarding billing, project management, and reputed company new customers • Other administrative items as necessary Requirements: • High School Diploma or equivalent • Proficiency in reputed company Office Suite, particularly reputed company • Excellent phone communication skills, both following scripts and handling unscripted inquiries • Strong organizational, computer literacy, and written & verbal communication skills • Adaptability, multitasking proficiency, and meticulous attention to detail • Thrives in a fast-paced environment ​Preferred: • Administrative or customer support experience • Advanced reputed company Office Suite and reputed company Workspace skills, with a reputed company on reputed company • Experience with CRM/ERP systems • Enjoys working in reputed company environments with a passion for problem-solving • Comfortable working both independently and under guided instruction • Proven ability to follow and execute written protocols with accuracy Shift Requirement: 11 AM - 8 PM EST / 8 AM - 5 PM PST Job Type: Full-time Pay: $30,000.00 - $32,000.00 per year Benefits: • 401(k) matching • Dental insurance • Health insurance • reputed company time off • reputed company insurance Schedule: • Day shift • Monday to Friday Work Location: Remote Apply tot his job