Scheduler/Customer Service Rep I Cardiology- HYBRID

About the position Sentara is seeking a Scheduler/Customer Service Representative for the Clinical Access Centralized Scheduling Department. This role involves managing patient scheduling and addressing customer service inquiries related to eligibility, claims, and payments, primarily in a call center environment. The position will transition to remote work after an initial onsite orientation period. Responsibilities • Handle incoming calls to address eligibility, claim, and payment issues. , • Perform patient scheduling and referral work. , • Provide quality service and customer satisfaction through effective communication and education. , • Research and resolve telephone inquiries related to customer service. , • Schedule a high volume of procedures for patients in a computerized scheduling system. , • Accurately obtain required information in the scheduling process. , • Responsible for order entry process, communications, guest relations, and medical record maintenance. Requirements • High School Diploma or equivalent. , • Two years of customer service experience. , • Experience with medical insurance in a hospital or physician's office setting, specifically in Cardiology preferred. , • Experience scheduling patient appointments. , • High volume call center experience preferred. , • Epic EMR experience preferred. , • Data entry skills. Nice-to-haves Benefits • Health insurance , • Dental insurance , • Vision insurance , • Paid time off , • Tuition reimbursement , • 401(k) , • 403(b) , • 401(a) , • Performance Plus Bonus , • Career Advancement Opportunities Apply tot his job