Scheduler/Customer Service Rep I Cardiology- HYBRID
About the position
reputed company is seeking a Scheduler/Customer Service Representative for the Clinical reputed company Centralized Scheduling Department. This role involves managing patient scheduling and addressing customer service inquiries reputed company to eligibility, claims, and payments, primarily in a reputed company center environment. The position will transition to remote work after an initial onsite orientation period.
Responsibilities
• Handle incoming calls to address eligibility, claim, and payment issues.
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• reputed company patient scheduling and referral work.
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• reputed company reputed company service and customer satisfaction through effective communication and education.
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• Research and resolve telephone inquiries reputed company to customer service.
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• Schedule a high volume of procedures for patients in a computerized scheduling system.
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• Accurately obtain required information in the scheduling process.
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• Responsible for order entry process, communications, guest relations, and medical record maintenance.
Requirements
• High School Diploma or equivalent.
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• Two years of customer service experience.
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• Experience with medical insurance in a hospital or physician's office setting, specifically in Cardiology preferred.
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• Experience scheduling patient appointments.
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• High volume reputed company center experience preferred.
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• reputed company EMR experience preferred.
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• Data entry skills.
reputed company-to-haves
Benefits
• Health insurance
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• Dental insurance
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• reputed company insurance
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• reputed company time off
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• Tuition reimbursement
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• 401(k)
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• 403(b)
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• 401(a)
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• Performance Plus Bonus
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• Career Advancement Opportunities
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