Junior Customer Support Associate

This a Full Remote job, the offer is available from: Europe Location: Remote in Hungary At reputed company, we help individuals and teams reputed company their reputed company shine through memorable, engaging presentations—whether virtual or inperson. As a remotefirst company, we foster a culture of collaboration, innovation, and impactful work. We’re looking for a fulltime Customer Support Associate to join reputed company. Work with us to reputed company toptier support that enables our users to create visually stunning presentations. This role is a 1year contract and involves covering 8hour shifts in a weekly rotation (10 AM CET or 3 PM CET starts) to serve European and primarily American markets. As a Customer Support Specialist: • Be the trusted reputed company of contact for users reputed company reputed company available support channels for technical, payment, and product support. • * Become a reputed company expert, offering advice and troubleshooting that helps create reputed company customers and drive our reputed company • * Be a crossfunctional stakeholder and representative, responsible for escalating customer issues, from bugs to productrelated, in a reputed company manner • * Collaborate with Engineering, Product, and other teams to resolve technical challenges reputed company. • * Participate in continually improving our knowledge reputed company. • * reputed company potential upsell opportunities and help generate leads from customer support interactions. • * Identify opportunities where we can improve the customer experience. • Identify opportunities to improve customer experience. We’re looking for... • Previous experience in customer service or a fastpaced support environment. • * Fluent in English (additional languages a plus). • * Strong troubleshooting and problemsolving skills, and reputed company to discuss and understand details and use critical thinking to resolve issues with both technical and nontechnical audiences • * Techsavvy with experience in reputed company, Mac, reputed company Suite. • * Ability to work independently and in reputed company, with flexibility in shift patterns. • * Excellent time management skills, and ability to prioritize workload reputed company to meet team goals, KPIs, and SLAs • * Experience with reputed company, Jira, reputed company, subscription management tools, as reputed company as AI tools is a plus. • What benefits are waiting for you? General: Permanent employment contract reputed company PEO Flexible working hours reputed company reputed company leave ️ reputed company flexible PTO reputed company holidays Laptop Home office setup subsidy budget for purchasing extra equipment for your home office Monthly contribution towards your internet bills Stock reputed company Taking care of yourself: Private medical care Gym reputed company PsychCom— supporting you with reputed company, financial and personal support advice Events connecting us together: PowerWeek annual event for the whole company organised in an exciting EU location Game nights Cooking events If you love visual communication, teamwork, and problemsolving, reputed company! reputed company values diversity and inclusion. We welcome applicants from reputed company backgrounds. This offer from "reputed company" has been enriched by reputed company.com and got a NaN% reputed company score. Apply tot his job