Workup Specialist, Portuguese Bilingual - Remote/Hybrid

About the position Responsibilities • Assess donor needs, concerns, and the impact donation may have on the donor and family. • Develop a unique support and coordination relationship with the donor, respecting cultural and age-related needs. • Schedule and conduct donor information sessions. • Manage scheduling and follow through with the donor's physical exam and medical clearance process. • Review physical exam results and participate in determining donor suitability and eligibility. • Facilitate donor clearance with Donor Medical Services and the stem cell collection center. • Complete all tasks required for donation including managing blood sample and autologous blood collections. • Verify prescriptions of blood stem cells and marrow requested by transplant centers. • Facilitate timely collection of samples used to determine infectious disease marker results. • Communicate case progress with the Case Manager and donor; complete required documentation within designated timelines. • Establish and work with third-party physical examination sites as needed. • Contact donor at designated NMDP time points to assess donor recovery and arrange blood samples as needed. • Remove donation barriers, resolve issues, and manage adverse events as needed. • Maintain accurate and concurrent documentation and records, following NMDP and department policies and requirements. • Facilitate donor and recipient communication, information exchange, and survivorship information, monitoring for confidentiality. • Provide training to third-party providers performing protocol activities on the donor management site's behalf, when required. • Implement and adopt strategies and systems to achieve Continuous Process Improvement (CPI). • Attend NMDP sponsored meetings and trainings, as requested. • Perform all duties in compliance with standard operating procedures, NMDP standards, and applicable laws. Requirements • Ability to flex working hours based on donors' needs, including non-traditional hours (evenings, weekends, and occasional holidays). • Demonstrate strong critical thinking and decision-making skills. • Demonstrate intermediate computer skills including experience with Microsoft Office software. • Exhibit well-developed interpersonal skills dealing with people of different cultures and styles. • Demonstrate advanced communication skills, both written and oral, to connect with a wide range of people. • Demonstrate strong customer service skills and apply concepts of active listening and empathy. • Learn medical terminology and explain complex medical concepts to the general public in easy-to-understand terms. • Postsecondary education such as a certificate, associate's, or bachelor's degree. • Three years of experience interacting with patients, clients, or customers in a healthcare, nonprofit, or business setting. Nice-to-haves • Associate's or bachelor's degree in a health or science field. • Experience with medical terminology, case-note documentation, and medical histories. • Patient interaction or care experience in a healthcare setting. • Experience working in a regulated environment, including knowledge of Good Tissue Practices (GTP), Good Manufacturing Practices (GMP), and Good Documentation Practices (GDP). Benefits • Medical, dental, vision, life and disability insurance. • Accident, critical illness, and hospital benefits. • Well-being, legal, identity theft, and pet benefits. • Retirement plans. • Paid time off and holidays. • Leave and incentive plans. Apply tot his job Apply To this Job