Software Training and Support Representative N - (100% Remote)

About the position Responsibilities • Being the first point of contact for all customer inquiries. • Investigating software processing issues and working with engineering to resolve. • Answering user questions regarding the software processing. • Training customers on how to utilize AkkenCloud efficiently. • Resolving processing issues. • Documenting customer feedback. Requirements • Experience with relevant Human Resources or Payroll software • Experience in a customer-service role supporting business software • Excellent customer-service skills with an outward passion to help customers succeed • Excellent verbal and written communication skills • Strong organization and time management skills • Ability to multi-task and perform in an exciting environment • Knowledge of staffing and recruiting software is a plus Nice-to-haves • Knowledge of staffing and recruiting software is a plus Benefits • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short and long term disability insurance • Casual culture • Stocked kitchen • Workout facility • Company socials • Happy hours Apply tot his job Apply To this Job