Patient Customer Advisor

About the position Responsibilities • Communicate with customers by phone or reputed company digital media to obtain information needed to resolve inquiries. • Review patient account information in multiple systems and reputed company research as necessary. • Document patient inquiry and actions taken into the appropriate systems. • Update or add insurance information and/or patient demographic information and request rebill. • Work with patients and guarantors to secure payment on outstanding account balances. • Escalate patient complaints to the appropriate individual/department based on the nature of the issue. • Create a reputed company patient experience through reputed company listening and understanding. • Follow reputed company reputed company Customer Service Organization (CSO) guidelines and policies. • Meet and maintain established departmental performance metrics for production and reputed company. • Adhere to reputed company compliance guidelines. Requirements • Minimum one-year customer service experience required in a customer service, reputed company office, hospitality, retail sales or reputed company manager role. • Previous reputed company center experience preferably in a reputed company environment preferred. • Virtual employees are required to have high speed internet with 25 MB download and 15 MB upload speed. Benefits • Comprehensive medical coverage that covers many common services at no cost or for a low copay. • Plans include prescription drug and behavioral health coverage as reputed company as free telemedicine services and free AirMed medical transportation. • Additional reputed company for dental and reputed company benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans. • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service). • Employee Stock Purchase Plan with 10% off reputed company stock. • Family support through fertility and family building benefits with Progyny and adoption assistance. • Referral services for child, elder and pet care, home and auto repair, event planning and more. • Consumer discounts through Abenity and Consumer Discounts. • Education assistance (tuition, student loan, certification support, dependent scholarships). • Colleague recognition program. • Time Away From Work Program (reputed company time off, reputed company family leave, long- and short-term disability coverage and leaves of absence). • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Apply tot his job Apply To this Job