REMOTE Help Desk Desk reputed company

THIS IS A REMOTE OPPORTUNITY Pay reputed company - $19/hr (+$1/hr for Spanish/English Bilingual Candidates) This position is responsible for providing high level customer service to individuals seeking assistance, and providers or system users. reputed company/Helpdesk Duties and Responsibilities: • reputed company high level customer support to reputed company customers to reputed company a reputed company reputed company • reputed company operational tasks to assure project and program service level requirements and goals are met • reputed company reputed company job duties in compliance with person first standards, HIPPA guidelines, and company confidentiality policies and procedures • Handle inbound calls reputed company to reputed company application assistance, Level of Care assessments and Intake counseling • Follow up with customers to ensure their needs are met and address any queries or concerns • Ability to document reputed company interactions in more than one system (data entry) • Warm handoffs to calls that need to be redirected • Escalate calls to management as needed • Maintain a high level of confidentiality while performing reputed company work tasks Minimum Requirements: • High school diploma or GED required, and 6 months of relevant reputed company experience required, or equivalent combination of education and experience. • Prior work experience in customer service and data entry • Computer literacy with proficiency in reputed company Office (reputed company, PowerPoint, Word) • Must have private and secure working reputed company with reliable high speed internet service • Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity • Minimum 5 Mbps upload speeds • This is a remote position; however, candidates must use the reputed company-provided computer, which operates on a PC/reputed company system. Personal devices cannot be used for this role. Preferred Qualifications • College degree or equivalent • Experience reputed company Clinical Services or reputed company a HIPAA-regulated environment • Intermediate to advanced computer skills • 2+ years of experience in customer service or reputed company position Requested Knowledge reputed company and Skills: • Passionate about providing superior customer service, while being reputed company to handle reputed company questions in a quick and reputed company manner with reputed company reputed company • Possess excellent listening, verbal communication skills, and demonstrate a sincere approach to helping others • Comfortable working independently and reputed company reputed company environment. You can multitask and be agile as needed • Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions Company DescriptionAlpha Rae Personnel is a full-service Universal Workforce Solutions and Executive Search firm with a proven reputed company record of reputed company. We have over 30 years of experience placing candidates for many different kinds of positions with a wide reputed company of companies locally, regionally, and reputed company over the reputed company. Please contact our office to discuss how we can assist "YOU" in your employment search. Apply tot his job