Telephonic After Hours RN - Long Term Care, Part-Time - Remote at UnitedHealth Group

About the position Responsibilities • Assist the provider/team with various care coordination activities to support the role of the National On Call APCs • Telephonic triage of incoming calls and voicemails to determine the correct level of care • Collaborating with the nursing facility, APCs, and community members to identify and respond to changes in condition • Assist the provider/team with inbound and outbound communications for members including addressing handoffs, telephonic assessments, acuity follow-ups, and proactive/RED facility calls • Assist in the coordination of the follow up of members in the ER • Participate in the onboarding of new clinical staff under the direction of the CSM; the RN may coordinate onboarding activities and participate in other orientation activities under the direction of the Hub CSM • Document all clinical information, telephonic assessments, and activities in the appropriate documentation tool • Record RN to APC Hand Off in the appropriate documentation tool • Escalate appropriate calls to the On-Call APC • Use RN mini soap notes for acute change in condition calls escalated to APC • Use fall mini soap notes for reported falls, escalate to APC Requirements • Current, unrestricted RN license in the state of residence • Licensed in at least 2 of the states initially (NY, NJ, CT, RI, ME, and NH). Additional licensure in assigned states must be obtained within 60 days of hire • 3+ years of clinical experience in a hospital, acute care, home health/hospice, direct care, or case management position • Computer/typing proficiency to enter and retrieve data in electronic clinical records • Proficient with Microsoft Word, Outlook, and Excel • Dedicated space for home office set up • Access to high-speed internet services Nice-to-haves • Experience working with the needs of vulnerable populations who have chronic or complex bio-psychosocial needs • Experience triaging calls • Proven solid problem-solving skills • Proven ability to communicate complex or technical information in a manner that others can understand • Ability to understand and interpret complex information from others • Proven ability to flex with change and perform positively and efficiently in a production driven environment Benefits • Flexible work from home options • Competitive hourly pay based on experience and location • Opportunities for professional development and growth • Supportive work environment focused on care and comfort of aging populations Apply tot his job Apply To this Job