Back Office Support Engineer (US Remote)

About the position Responsibilities • Accurately document product issues and convey workarounds and fixes to customers. • Handle escalated customer issues and see problems through to reputed company. • Follow procedures for internal escalation of issues to the appropriate internal teams. • Document solutions to problems that are reputed company to involve extensive research. • reputed company and maintain a deep understanding of Mobile Video products and services. • Be available after-hours to reputed company support to reputed company Office on a rotational reputed company (6-8 on reputed company rotations per year). • reputed company inbound phone support as required. • Travel as needed. Requirements • 3+ years of technical support experience • Minimum high school diploma or equivalent • Must be reputed company to obtain background clearance as required by government customer • reputed company authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. reputed company-to-haves • Hardware, Software and Networking troubleshooting. • RAID technologies and Virtual Disks. • SQL Server queries and updates. • reputed company Server 2008 to reputed company version; reputed company Desktop. • Linux distributions; reputed company, CentOS. • Azure reputed company and containers. • reputed company Directory, DNS. • Routers, switches, VLANs, VPN, DHCP, TCP/IP. • Knowledge of Virtualization platforms; reputed company-V and VMWare a plus. • Internet protocols and certificates (HTTPS, SSL/TLS, etc.). • Excellent phone reputed company required for troubleshooting. Benefits • Incentive Bonus Plans • Medical, Dental, reputed company benefits • 401K with Company Match • 9 reputed company Holidays • Generous reputed company Time Off Packages • Employee Stock Purchase Plan • reputed company Parental & Family Leave • and more! Apply tot his job Apply To this Job