Remote Call Center Representative - (F-T & P-T) Day and Night Shift

We’re seeking highly motivated, customer-focused individuals to join our remote call center team. As a Call Center Representative, you’ll be the first point of contact for our customers, assisting with inquiries, troubleshooting issues, processing orders, and ensuring a positive customer experience. This is a remote position with flexible scheduling options for both full-time and part-time roles. We have availability across day and night shifts, including weekends. Responsibilities • Answer incoming calls, emails, and/or chats from customers professionally and promptly • Provide product/service information and resolve customer issues • Troubleshoot problems and guide customers through solutions • Process orders, forms, applications, and requests • Escalate complex issues to appropriate teams when needed • Maintain accurate and detailed records of customer interactions • Meet performance metrics including call handling time, quality, and customer satisfaction Qualifications • High school diploma or GED (required); college degree is a plus • Previous customer service or call center experience preferred but not required • Excellent verbal and written communication skills • Ability to multitask, stay organized, and remain calm under pressure • Tech-savvy and comfortable using computer systems, CRMs, and call software • Reliable internet connection and a quiet, distraction-free workspace Shifts Available • Day Shift: 7:00 AM – 3:00 PM (varies by time zone) • Evening/Night Shift: 3:00 PM – 11:00 PM or 11:00 PM – 7:00 AM • Weekend shifts available and may be required depending on scheduling needs Compensation and Benefits • Competitive hourly pay (based on experience and shift) • Paid training • Performance bonuses and incentives • Health benefits (for full-time employees) • Flexible scheduling (for part-time roles) • Opportunities for advancement within the company Apply tot his job Apply To this Job