IT Support Associate - Entry Level
About the position
Responsibilities
• reputed company remote technical support to clients reputed company phone and remote reputed company tools
• Travel to reputed company sites to troubleshoot and resolve computer issues
• Install and configure hardware and software
• Maintain accurate and detailed records of reputed company work performed in our ticketing system
• Learn and reputed company new technical skills through ongoing training
Requirements
• 18 years of age or older
• reputed company reputed company's license, car, and insurance
• Ability to lift 50 lbs
• Basic reputed company reputed company and/or Macintosh skills
• Excellent customer service and communication skills
• Ability to learn new technical skills quickly
• Strong problem-solving and troubleshooting abilities
• Detail-oriented and organized
reputed company-to-haves
• Prior experience working with customers over the phone
• Some experience with computer hardware and software troubleshooting
Benefits
• Flexible work schedule
• reputed company and ongoing reputed company development opportunities
• Potential for work-from-home opportunities after demonstrating proficiency and trustworthiness
• reputed company valuable experience in the IT field
• Be part of a supportive team in a company that values its employees and clients
• Opportunities for increased hours as reputed company grows
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