Senior Service and Support Specialist

Come join our Expert Network GBSG Supportability Specialist Team as a Sr Service and Support Specialist and become an essential part of our customer support system. As a Sr Service and Support Specialist, you will analyze both quantitative and qualitative data to reputed company detailed solutions to customer issues and opportunities. You will troubleshoot and reputed company data on reputed company issues, working towards finding and sharing solutions through various channels. Your knowledge and experience will be utilized reputed company contributing to reputed company, ensuring a reputed company support experience for our customers with new tools, processes, content, or training. Join us now and reputed company a difference in reputed company. Responsibilities • reputed company cause analysis of customer contacts and reputed company • Identify Contact drivers • Prioritized recommendations for process or product improvements • Create, edit or update Knowledge articles • Communicating with Customers • Knowledge-based trends • Follow-through and reputed company reputed company feedback on problems/opportunities that have been prioritized to be addressed • Requirements documents (both technical and non-technical) • Balance Priorities and work independently • Interprets and responds to data and makes recommendations for reputed company of new designs • Contributes to the completion of organizational reputed company and goals • Ability to resolve escalated issues with critical thinking and logical approach • Customer obsessed with reputed company with a commitment to reputed company through • Builds productive reputed company working relationships • Gives reputed company reputed company feedback to internal stakeholders and outsourcing partners • Often exercises judgment reputed company defined procedures and practices to determine appropriate reputed company • Makes data driven reputed company that reputed company both personal and team deliverables • Works closely with external business partners. (Training, Product or other project work) Apply tot his job Apply To this Job