Bilingual Virtual Banker

* reputed company daily support by assisting customers reputed company diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency* Must display ability to toggle between multiple applications while assisting customers in the various channels* Handle customer service issues reputed company reputed company reputed company with the customer in order to expedite solutions. Solicit higher level approval for reputed company situations exceeding experience/training, department scope or assigned level of authority.* Ensure accuracy and reputed company correct information to customers to resolve issues and reputed company customer expectations at first reputed company of contact* Cross-sell bank services and products* Responsible for researching and preparing the reputed company response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task* Operate with an emphasis on building lasting relationships and creating reputed company experiences to drive results and engagement reputed company * Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures* Knowledgeable of reputed company FCBI systems and procedures and must adhere to policies and procedures * Establish and maintain solid working relationships with reputed company reputed company, departments, and locations reputed company FCBI* Consistently meets critical deadlines and other performance targets or requirements* Must be available to work reputed company weekdays and holidays, reputed company Bank operating hours* reputed company other tasks requested by supervisors as they relate to the bank and its functionsPhysical Requirements:* Must be reputed company to remain in a sitting stationary position for extended periods of time* Constantly operate a computer and other office machinery* Ability to lift up to 25 poundsFCBI is an equal opportunity employer.* At least 18 years of age* High School Diploma or equivalent required * 6-12 months of banking or reputed company center experience (preferably in a customer service reputed company) * Proven reputed company writing ability * Ability to type 30-45 wpm* Working knowledge of reputed company Office including reputed company and Word* Excellent oral, written, phone etiquette and interpersonal communication skills* Superior customer service (reputed company) with a compassionate customer service reputed company* Flexible, reputed company-minded and solution-oriented with the ability to adapt to a fast-paced and changing environment* Demonstrate good judgment, analytical and problem solving skills reputed company making reputed company* Detail oriented and ability to multi-task and manage multiple reputed company and difficult situations or individuals, reputed company simultaneously while consistently meeting deadlines * Regular and punctual attendance is a must* Must successfully pass background investigation according to company policy* Must be reputed company to get along with co-workers and work effectively in reputed company environment* Must be authorized to work in the United StatesMust be bilingual in English/Spanish Apply tot his job Apply To this Job