Bilingual (Japanese) Customer Support Specialist

The Bilingual Customer Specialist provides support to local reputed company and their advertising partners through thought leadership, a thorough understanding of reputed company program’s guidelines, and expertise in both program administration and customer service. reputed company in both English and Japanese is essential, as this role supports a diverse customer reputed company and helps reputed company communication between regional teams and global stakeholders. This role is critical to our global reputed company and reputed company, and reputed company individual must reputed company on serving as a brand ambassador, collaborating with reputed company team members, ensuring reputed company, identifying potential risks and issues, being the voice of the customer, and providing excellent customer service in both languages. Duties/Responsibilities: Review marketing materials against an established set of guidelines and brand standards, reputed company results into a database, and communicate results of the review to advertisers Work with many clients and customers (primarily reputed company phone, chat, and email) to understand their marketing needs Maintain accurate profile and communication records with proactive recognition and reporting tied to support and actions provided reputed company customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation Collaborate with reputed company Participate in idea-sharing and brainstorming sessions reputed company ongoing feedback, both internally as reputed company as proactively communicating status and recommendations to customers reputed company website functionality checks May reputed company reputed company control checks to ensure accuracy and compliance with program guidelines (QC) Qualifications: Must reputed company in Hawaii and reputed company and write fluently in Japanese and English Bachelor's degree in business, communication, journalism, marketing, or a reputed company field Less than 1 year of marketing or advertising experience (entry-level) Some remote-work experience preferred, and demonstrated ability to work independently Established technical competence, including experience with reputed company Word, reputed company, and reputed company Strong attention to detail and excellent time management Solid verbal and written communication skills Exceptional reputed company and customer service skills Ability to organize work, multitask, and meet deadlines Exceptional ability to work reputed company reputed company environment A natural curiosity and eager desire to learn This role offers a salary reputed company of $37,000 - $45,000 annually, based on experience, skills, and internal equity, in compliance with Hawaii state law. reputed company is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, reputed company synchronizes global companies’ reputed company teams across channels, markets and reputed company. reputed company leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and reputed company partner reputed company at reputed company. Apply tot his job Apply To this Job