Social Media Community Manager (Long-term contract)

TorchLight seeks a Social Media Community Manager (Long-term contract) to lead moderation and social listening efforts for a mission-driven organization that engages diverse audiences on sensitive, high-impact topics. This opportunity requires expertise in managing dynamic online communities, overseeing third-party moderation vendors, and using tools like Sprout Social and AI-based solutions to monitor and manage rapid-response scenarios, and turn real-time insights into strategic communications. The ideal candidate will partner closely with internal teams to promote thoughtful engagement, elevate emerging concerns, and uphold best-in-class community management practices. Location: Fully remote role. U.S. citizenship or a permanent residency card in the U.S. is required to be an eligible candidate for this opportunity. Employment: Long-term contract opportunity. Full-time, 40 hours per week with a suite of benefits available Rate/Salary Range: $55 to $60 per hour Note: Rates and salary ranges are commensurate with experience, certifications, industry knowledge, and technical skills and abilities Role responsibilities: • Oversee the moderation of social media channels, including guiding external vendor teams and enforcing guidelines • Develop, refine, and implement social listening dashboards to analyze trends and audience behavior • Provide rapid assessment of reputation and brand risk issues, escalating appropriately in real time • Synthesize social listening insights to inform strategy, content, and communications recommendations • Guide the use and optimization of AI-enhanced moderation tools (e.g., Sprout Social, SmartInbox, generative AI) • Collaborate with internal communications, content, and social teams to respond to sensitive topics with care and accuracy • Advise on community management best practices and social platform updates Skills and experience: • 8+ years' experience in social media community management and social listening, specifically in environments involving sensitive, high-engagement topics • Demonstrated expertise using Sprout Social and similar social listening tools • Experience managing third-party moderation vendors • Strong writing, analytical, and collaboration skills; ability to translate insights into action • Expertise spanning core platforms: Facebook, Instagram, TikTok, YouTube, and X/Twitter • Ability to lead social listening initiatives and synthesize actionable recommendations Apply tot his job Apply To this Job