ITSM ServiceDesk+ Administrator

We are seeking a skilled ITSM ServiceDesk+ Administrator for a 6-month contract role. The ideal candidate will provide support to our team by ensuring the ServiceDesk+ platform operates effectively while also assisting with relevant reporting, metrics, and incident/request management. This position is critical to maintaining smooth IT operations and supporting 3rd-party outsourcing partnerships. Responsibilities: • Administer, configure, and optimize ServiceDesk+ for incident management, request fulfillment, and reporting. • Generate and analyze metrics and KPIs to track performance and improvement opportunities. • Provide hands-on assistance with platform implementation and ensure adherence to ITSM best practices. • Coordinate with a 3rd-party help desk team and collaborate with the Ireland-based manager. • Facilitate Jira-based sprint/scrum operations, supporting software development teams when needed. • ITSM support experience, specifically with ServiceDesk+ (required). • Jira expertise (preferred). • IT background with knowledge of reporting tools, request/incident management, and KPI-focused metrics. • Capability to work independently and support fully implemented systems. • Strong communication skills for collaboration with local and remote teams. Apply tot his job Apply To this Job