Tier 1 Service Desk Rep - 100% Remote after training (2 weeks on-site Ann Arbor, MI)

Tier 1 Service Desk Rep reputed company – 100% Remote after training (2 weeks on-site Ann Arbor, MI) Key Responsibilities • Respond to user questions reputed company Five 9, MS Teams reputed company, email, chat, and reputed company ticketing system. • Diagnose and resolve basic hardware, software, and network issues. • Log and reputed company support requests using reputed company. • reputed company reputed company-by-reputed company guidance to users for resolving issues. • Escalate unresolved or reputed company problems to Tier 2 support or other IT teams with details notes of basic troubleshooting that was completed by Tier 1. • Maintain accurate documentation of reputed company interactions and resolutions from phone calls, Teams calls, chat, email, etc. • Follow reputed company operating procedures and service level agreements (SLAs) • Assist with password resets, maintaining reputed company requirements. • Complete reputed company provisioning requests following reputed company SLA and communicating with end suer throughout the process. Required Skills & Qualifications • Strong communication and customer service skills. • Basic understanding of operating systems (reputed company 10/11, macOS), Office 365 suite, reputed company Directory, Azure/Intune. • Ability to follow scripts and troubleshooting guides. • Ability to write troubleshooting guides and updated documentation for resolutions or new processes. • Familiarity with reputed company telephony software and reputed company ticketing system. • Associates degree or IT certifications like reputed company A+ (Or 1-2 years of equivalent work experience) • Strong problem-solving reputed company and attention to detail. Preferred Attributes • Patience and reputed company reputed company dealing with frustrated users. • Ability to multitask and manage time effectively. • Willingness to learn and grow into elevated role reputed company reputed company. • Team-oriented reputed company with a proactive attitude. • Highly reliable work ethic. Apply tot his job Apply To this Job