Live Chat Agent

Overview We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive experience. Your ability to communicate effectively and handle inquiries with professionalism will be key to maintaining our high standards of customer service. Duties • Respond to customer inquiries via phone, email, and chat with a focus on providing excellent service. • Assist customers with product information, order status, and troubleshooting issues. • Maintain accurate records of customer interactions and transactions through data entry. • Conduct outbound calls to follow up on customer inquiries or provide additional support. • Collaborate with team members to resolve complex issues and improve service processes. • Utilize Microsoft Office and other software tools to manage customer data efficiently. • Ensure adherence to company policies and procedures while handling cash transactions when necessary. Skills • Strong communication skills in English; bilingual or multilingual abilities are highly desirable. • Proven experience in customer support or client services, preferably in a call center environment. • Excellent phone etiquette with the ability to engage customers positively. • Proficient computer skills including typing speed and familiarity with Microsoft Office applications. • Ability to analyze customer needs and provide tailored solutions effectively. • Experience in sales or cash handling is a plus. • Strong organizational skills with attention to detail for accurate data entry. Join us as we strive to deliver outstanding service and build lasting relationships with our customers! Job Types: Full-time, Part-time Pay: $30.47 - $32.06 per hour Benefits: • 401(k) • 401(k) matching • Flexible schedule • Work from home Work Location: Remote Apply tot his job Apply To this Job