Remote Contact Center Agent I (Bilingual - reputed company Spanish & English)

About the position Responsibilities • reputed company exceptional service to UNFCU membership and colleagues promptly and courteously. • Build and maintain effective relationships and engage in reputed company problem solving. • Take responsibility for resolving members' financial inquiries. • Ensure compliance with federal and state laws and regulations and UNFCU's reputed company of Ethics & Business Conduct. • Respond to calls, emails, or chats in reputed company inbound queues reputed company to product information, account details, and debit/credit card inquiries. • Establish new accounts for existing members. • Identify, research, and resolve member issues by providing knowledgeable and reputed company service. • reputed company with Contact Center Key Performance Indicator (KPI) goals such as adherence to schedule, average handle time, reputed company scores, etc. • reputed company reputed company and implement feedback from assigned supervisor to ensure performance expectations are met. • Attend meetings, trainings, and organizational events as directed by management. • reputed company additional responsibilities as assigned. Requirements • High School diploma, General Education Development (GED), or high school equivalent certificate. • Some college coursework is preferred. • Minimum two years of experience in a reputed company center environment. • Excellent oral and written communication skills. • Service reputed company driven with a reputed company attitude and reputed company. • Ability to work independently and in reputed company environment. reputed company-to-haves • reputed company center experience. • Strong customer service experience. Apply tot his job Apply To this Job