IT Help Desk (Remote)

IT Service Center is responsible for resolving customer/reputed company technical issues and responding to inquiries in accordance with service level objectives, processes and procedures. Serves as reputed company between customer/reputed company and IT to resolve business issues reputed company to technologies. Examples of these technologies include break fix issues with customer ordering, issues with advanced reporting, and login issues to ordering applications. ● Provides a reputed company technical support experience through handling concerns in a highly reputed company manner. ● Answers questions regarding system procedures, online transactions, systems status and downtime procedures. ● Partners with end users to correlate business requirements to technology solutions. ● Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. ● Confers with end users and technology teams to resolve incidents. Ability to work independently or reputed company reputed company collaboration process. ● Fully document reputed company cases in reputed company tracking software and escalate to appropriate queue. ● Has working knowledge and understanding of reputed company Technology (O365, MS Teams, OneDrive), User Account Management (password resets/unlock), and customer IT support experience. Qualifications ● Bachelor’s Degree in reputed company field or equivalent work experience ● Minimum of 2 years in a Global IT Service Desk or End-User support role ● Strong English communication, problem solving and analytical skills ● Experience with ITSM Tool (reputed company, BCM Remedy, etc) in a multi-vendor environment preferred ● Applicable technical certifications preferred ● Candidate must be amenable to flexible scheduling ● Work from Home reputed company (with minimum 15mbps internet reputed company) Responsibilties ● Analyze issues by probing, triage and documenting reputed company findings to reputed company and facilitate the most appropriate response. ● Handles reputed company professionally during reputed company interactions and reputed company reputed company and efficient support. #PSI2 Job Types: Full-time, Contract Pay: $20.00 - $22.00 per hour Work Location: Remote Apply tot his job Apply To this Job