Patient Access Scheduler - Remote Nationwide

About the position Responsibilities • Accurately maintain expertise in provider, care team, procedural and ancillary schedules and match patient needs to services offered • Interprets multidisciplinary protocol for complex scheduling in multiple modalities • Offers access center RN triage, Clinic RN Triage or Assessment & Referral Triage per department protocol • Effectively utilize virtual patient support services (Pre-visit requirements, prior authorizations, insurance/billing, etc.) • Place outbound communication to schedule follow-up or care gap closure appointments based • Ensures revenue cycle integrity by understanding and updating/verifying all needs related to revisit questionnaires, labs, ancillary testing, contact info, demographic info, insurance information, and MyChart and video visit capability • Accurately connect patients to other services as needed/anticipated (social, financial, billing, clinical, etc.) • Takes concise phone messages and routes to appropriate staff or provider when immediate resolution cannot be completed • Effectively work scheduling reports, registries, and work queues in EMR and payer generated reports to meet the needs of the system • Provide patient with accurate information about any questions or concerns they might have in regards to their healthcare experience Requirements • High School Diploma / GED (or higher) • 6+ months of customer service experience in an office setting or professional work environment • Basic level of proficiency with Microsoft Office products • Ability to work Monday-Friday 8:00am to 4:30pm CST • Must be 18 years of age OR older Nice-to-haves • Knowledge of medical terminology • Computer and keyboarding skills • Medical office experience • Experience with electronic medical records system Benefits • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays • Medical Plan options along with participation in a Health Spending Account or a Health Saving account • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage • 401(k) Savings Plan, Employee Stock Purchase Plan • Education Reimbursement • Employee Discounts • Employee Assistance Program • Employee Referral Bonus Program • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) Apply tot his job Apply To this Job