Customer Support Representative-Remote (Military Spouses)

Description: • The Customer Support Representative-Remote works from home and interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. • This position provides customer service support and resolution of non-routine problems regarding client's product or services. • We accept applications for this position on an ongoing basis. Military veterans and spouses are encouraged to apply . • A NEW CAREER POWERED BY YOU • Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? • Would you like to join a company that earns “ World’s Best Workplaces ,” “ Happiest Employees ,” and “ Best Companies for Career Growth ” awards every year? • Then a remote Inside Sales Representative position at Concentrix is just the right place for you! • As a remote Customer Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” • Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. • And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. • CAREER GROWTH AND PERSONAL DEVELOPMENT • This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. • We’ll give you all the training, technologies, and continuing support you’ll need to succeed. • Plus, at Concentrix, there’s real career (and personal) growth potential. • In fact, about 80% of our managers and leaders have been promoted from within! • That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. • WHAT YOU WILL DO IN THIS ROLE • As a Customer Support Representative working from home, you will: Provide inbound and outbound customer support using a call flow guide Identify/develop opportunity to offer targeted company’s products and services (i.e. upselling, cross selling, lead generation (not cold calls), upgrades) • Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs. • Order processing and monitoring • Track, document, and retrieve information in databases • Offer additional products and/or services with every interaction • Deliver expert customer experiences…with a smile. • YOUR QUALIFICATIONS • Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. • Other qualifications for our Customer Support Representative (Remote) role include: • Be a Military spouse • 1+ year of customer service experience • 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.) • Must be at least 24 years of age • Open availability • A high school diploma or GED • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Strong computer navigation skills and PC knowledge • A desktop or laptop to complete PC and internet testing ; A work computer will be provided after hire. • High Speed internet (no wireless/hotspots or satellite) and a smartphone • Must reside in the United States and have a valid U.S. address for residence • WHAT’S IN IT FOR YOU • One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. • And we’ll invest in YOU to aid in your career path and in your personal development. • Benefits available to eligible U.S. employees in this role include: ... Requirements: • Be a Military spouse • 1+ year of customer service experience • 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.) • Must be at least 24 years of age • Open availability • A high school diploma or GED • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Strong computer navigation skills and PC knowledge • A desktop or laptop to complete PC and internet testing • A work computer will be provided after hire. • High Speed internet (no wireless/hotspots or satellite) and a smartphone • Must reside in the United States and have a valid U.S. address for residence Benefits: • medical, dental, and vision insurance • comprehensive employee assistance program (EAP) • 401(k) retirement plan • paid time off and holidays • paid training days • DailyPay enrollment option to access pay "early," when you want it • Paid training and performance-based incentives • Lucrative employee referral bonus opportunities • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career journey • Work-from-home convenience • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support • Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Apply tot his job Apply To this Job