Part Time Customer Support Specialist - Weekends

Description: • Provides enrollment support for new PACE enrollees. • Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside. • Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place. • Provides help desk support to network pharmacies. • Education PACE staff regarding CK and network pharmacy processes for facility participants. • Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations. • Coordinates and sets up couriers to ensure timely medication delivery. • Makes outgoing calls to ensure the participants have received their delivery. Requirements: • HS diploma required. • Minimum of 1 year customer service experience preferably in a healthcare setting. • Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner. • Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software. • Must have a strong patient centered focus. • Excellent communication skills, especially via phone. • Excellent interpersonal and relationship building skills. • Understanding of clinical terms and impacts. • Able to multi-task and handle multiple priorities without sacrificing quality. • Detail oriented and organized. • Reliable. • Efficient. Benefits: • Medical/dental/vision • Flexible spending • Company-paid life insurance and short-term disability • Voluntary benefits • 401(k) • Paid Time Off • Paid holidays Apply tot his job Apply To this Job