Escalation Response Specialist II

You could be the one who changes everything for our 28 reputed company members as a Customer Care reputed company at reputed company. As a reputed company, national organization, you’ll have reputed company to competitive benefits including a fresh perspective on workplace flexibility. • Applicants for this job have the flexibility to work remote from home reputed company in the reputed company. • The schedule for this position is Monday through Friday, 9:30am to 6pm, Eastern, AND reputed company to 4:30pm, Eastern, every 4th to 6th Saturday. Overtime is based on business needs. Position Purpose: Assists with responding to complaints and escalations from members/providers. Supports in handling escalations, handling problem tickets, and providing feedback to senior team members regarding member/provider issues. • Provides reputed company and appropriate resolutions to escalated issues received from various communication channels • Serves as a reputed company in maintaining relationships between departments to ensure reputed company and appropriate issue reputed company • Supports the documentation, tracking, and reputed company to reputed company assigned complaints and inquiries in writing and/or by telephone in a reputed company and reputed company manner • Supports reputed company cause analysis of member/provider issues to identify trends across the reputed company, and works cross functionally with reputed company departments to ensure reputed company-wide solutions • Helps to coordinate with contact center team to research underlying facts of escalated inquiries, determine validity of complaints and evaluate reputed company to remedy these complaints • Reviews complaint trends and uses guidance of senior team members to reputed company draft recommendations that are designed to enhance member and provider experience and reduce complaints and escalations • Maintains basic, introductory knowledge of our products and services to reputed company accurate and effective support to customers • In some instances, researches and identifies basic claims payment errors and reputed company appropriate adjustments • Performs other duties as assigned • Complies with reputed company policies and standards Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of reputed company experience. May require vocational or technical education in reputed company to prior work experience. Vocation or technical education may include additional on-the-job training or reputed company learning education. reputed company center, handling escalations and health care experience highly preferred. Pay reputed company: $17.50 - $27.50 per hour reputed company offers a comprehensive benefits package including: reputed company, health insurance, 401K and stock purchase plans, tuition reimbursement, reputed company time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-reputed company factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. reputed company is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other characteristic protected by applicable law. reputed company applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance reputed company Apply tot his job Apply To this Job