Back Office Support Agent

Pay rate: $12.30/hr Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. • Are you energetic, enthusiastic with an engaging personality? • Are you driven to deliver effective results while providing excellent customer service? • Do you have extraordinary communication skills? What’s in it for YOU? • Paid Training • Medical, Dental, and Vision Insurance • Paid Time Off • Employee Discounts • Full-time, non-seasonal • Career Advancement • Early access to earned wages via PayActiv (Access up to 50% of earned wages, capped at $500 per pay period) Responsibilities: • Data entry, complete clerical functions, and invoice validation • Review multiple systems and notes to document timelines for corporate and government accounts in preparation for Verizon executive and legal review. • Collaborate with various teams to facilitate updates and finalize settlements for high-balance accounts. • Track and manage updates using Google Sheets and Docs. • Process work queues for Restores, Suspends, and Disconnects. • Handle Google Files for Write-offs and Write-off Recoveries. • Update and maintain process documents. • Complete additional tasks as assigned by the Unit Manager or Client. • Consistently meet department standards for productivity, quality, phone utilization, and attendance. • Attention to detail and accuracy. • Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively in writing. • H ave computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously remain diligent throughout the day. • Ability to troubleshoot and resolve expense report discrepancies / credit card statements independently. What We Look for in a Candidate: • Must be 18 years of age or older • High School Diploma or equivalen • Proficiency in computer operations and navigating multiple systems simultaneously. • Strong professional skills with a positive and adaptable attitude. • Ability to quickly adjust to procedural changes. • Capable of working independently with minimal supervision. • Efficiently manage a high volume of emails daily. • Detail-oriented with the ability to identify changes in documentation from customers. Experience: At least 1 year of experience in relevant role Skills: • Moderate experience with Microsoft Excel, including the ability to: • Add and remove information in cells • Highlight and format cells • Add and delete rows • Navigate between cells and tabs within the same file • Perform basic cell formatting • Proficient in Microsoft Word for document creation and editing. All job offers are contingent upon completion of a background check. Apply tot his job Apply To this Job