Customer Experience Representative, Seasonal, Full Time

Description: • Seasonal CX Representatives provide phone and email customer service with product knowledge and passion • Collaborate daily with distribution centers and customers; remote or in-office; Mountain Studio nearby preferred • Report to Customer Experience Shift Managers • Responsibilities: communicate via phone, email and chat; manage the support queue; address inquiries within KPIs; articulate product information; uphold Gladly agent standards • Start date October 1st; $18/hour; Full-time hourly non-exempt; Flexible scheduling 30-40 hours per week after training; Holiday hours; Holiday Pay; Paid Sick Time; Seasonal role through March 2026; Gear Test credit; WFH equipment package Requirements: • High School diploma or equivalent required, college degree preferred • Intermediate computer and typing skills required • Proficiency with Google Workspace and Microsoft Products preferred • Previous experience in customer service preferred • Outdoor apparel/apparel knowledge preferred • Excellent communication skills and a positive attitude • Versatility, demonstrated initiative, and the ability to collaborate with a team • Attention to detail and strong organizational skills required Benefits: • Start date October 1st • $18/hour starting wage • Role is full-time, hourly non-exempt • Flexible scheduling 30-40 hours per week after initial 2 week training period • Holiday hours required • Holiday Pay • Paid Sick Time • Seasonal role available through March 2026 • Gear Test credit • Seasonal employees will receive a Stio WFH equipment package Apply tot his job Apply To this Job