Remote Phone Coordinator (US) - Join the Future of Telemedicine

Launch your career to new heights with Zealthy, a pioneering telemedicine company! We're seeking a highly skilled and dynamic Phone Coordinator to join our team, working remotely and making a real difference in the lives of our customers. As a Phone Coordinator, you'll be the face of our company, delivering exceptional customer support and driving success through your expertise and passion for helping others.

At Zealthy, we're on a mission to revolutionize access to high-quality healthcare, and we need talented individuals like you to help us achieve our goal. As a Phone Coordinator, you'll be responsible for providing top-notch support to our customers, resolving issues with precision and empathy, and building long-term relationships that exceed expectations.

About Us: Zealthy is a telemedicine company founded by a seasoned entrepreneur with a proven track record of building successful healthcare startups. We foster a culture of innovation, agility, and collaboration, where every perspective is valued and everyone has the opportunity to make a real impact.

Position Overview: As a Phone Coordinator, you'll be the primary point of contact for our customers, handling inbound and outbound calls with professionalism and poise. Your focus will be on providing prompt, personalized, and accurate assistance that meets and exceeds our customers' expectations. You'll leverage your expertise to handle customer interactions with empathy and understanding, contributing significantly to our committed customer support unit.

Key Responsibilities:

• Respond to customer inquiries through phone calls, resolving issues with precision and empathy
• Build long-term relationships with customers by offering expert advice and support
• Maintain up-to-date knowledge of our products and services, staying ahead of the curve in a fast-changing environment
• Complete trainings and up-trainings as needed to ensure continuous growth and development
• Maintain the highest level of discretion when dealing with customer issues, ensuring confidentiality and trust
• Strive to meet and exceed structured performance targets, driving success and growth for our company
• Report on customer trends and feedback, helping us to continuously improve and refine our services

Requirements:

• 1+ year of experience in a customer-facing support role, with a proven track record of success
• Ability to balance attention to detail with efficient execution in a fast-paced environment
• Excellent problem-solving and communication skills, with a high attention to detail and quality
• Experience working in multiple systems and successfully navigating multiple sources of information
• Possess a customer-first, eager-to-help approach, with a passion for delivering exceptional support
• Strong writing skills, spelling, and grammar, with the ability to communicate effectively in writing
• Willingness and ability to work autonomously in a remote setting, staying proactively engaged with the wider team
• Willingness and ability to work non-standard business hours, including weekends, evenings, and holidays
• Basic understanding of healthcare terminology, insurance processes, and medical procedures is a plus!

What We Offer:

• Competitive salary: $41,093.05 - $45,000.00 per year
• Flexible schedule, with the ability to work from home and maintain a healthy work-life balance
• Opportunity to work with a pioneering telemedicine company, making a real difference in the lives of our customers
• Continuous growth and development opportunities, with training and up-training to help you succeed

Shift: We offer a variety of shifts to suit your needs, including 4-hour, 8-hour, day, evening, and night shifts.

Work Location: Remote - work from the comfort of your own home and enjoy the flexibility and autonomy that comes with it.

We Want to Hear From You!

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you! Apply today and join our team of dedicated professionals who are shaping the future of telemedicine.