Remote Pharmacy Support Call Center Representative
Join Our Team and Make a Difference in Healthcare
We are seeking a highly skilled and compassionate Pharmacy Support Call Center Representative to join our team at IQVIA, a leading global provider of clinical research services, commercial insights, and healthcare intelligence. As a remote call center representative, you will play a vital role in providing payment assistance solutions and support to patients, pharmacies, and medical professionals.
Job Highlights:
- Competitive Compensation: $18.00 per hour
- Remote Work Opportunity: Work from the comfort of your own home
- Flexible Scheduling: Multiple shifts available to fit your lifestyle
- Opportunity for Growth: Contract role with the potential to convert to a full-time IQVIA employee
- Diverse and Inclusive Culture: Join a team that values teamwork, inclusivity, and diversity
Job Responsibilities:
- Providing exceptional customer service to patients, pharmacies, and medical professionals via phone, email, fax, or other means of contact
- Quickly assessing and resolving customer issues, including card activation, program eligibility, and submission rejection troubleshooting
- Documenting customer interactions and escalating unresolved issues to management as needed
- Recognizing operational challenges and suggesting recommendations to management
- Working 40 hours per week under moderate supervision
Requirements:
- High School Diploma or equivalent required
- Pharmacy Technician experience required
- HIPAA certification required
- Call center experience required (3+ years preferred)
- Medical claim processing experience a plus
- Bilingual (English/Spanish) a plus
What We Offer:
IQVIA is committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. We offer a range of health and welfare benefits, as well as opportunities for professional growth and development.
How to Apply:
If you are a motivated and compassionate individual who is passionate about making a difference in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, and we will be in touch to discuss further.
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