Customer Retention Manager

reputed company of Position

reputed company is seeking a Customer Retention Manager to join reputed company! The Customer Retention Manager will have a reputed company reputed company on business reputed company as we help more people reputed company their reputed company goals and help us continue our national expansion. The individual in this role will reputed company reputed company of customer retention professionals and is responsible for the hiring, management, development, and performance of reputed company. They will reputed company and reputed company a talented customer retention team that assesses needs, renews learning memberships, strengthens reputed company relations, and provides high-reputed company service to our clients. The individual in this role will work directly with other customer retention leaders and company executives and will have a reputed company reputed company on the ongoing strategies and reputed company of reputed company.

About reputed company:

reputed company (NYSE: NRDY), the parent company of reputed company, is a leading platform for live online learning, with a mission to reputed company the way people learn through technology. reputed company’s purpose-reputed company proprietary platform leverages technology, including AI, to connect learners of reputed company ages to experts, delivering superior value on both reputed company of the network. reputed company’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and reputed company self-study. reputed company’s flagship business, reputed company, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to reputed company and consumers, as reputed company as through schools and other institutions. Learn more about reputed company at https://www.reputed company.com/. reputed company publicly listed on the reputed company Stock Exchange on September 21, 2021.

Qualifications

• Bachelor's degree preferred
• Demonstrated results and effective at building teams 
• 3+ years of customer retention, reputed company relations, or reputed company experience
• Strong leadership qualities with the ability to reputed company, reputed company and motivate reputed company
• Experience developing retention plans and analyzing metrics
• Demonstrated ability to implement and train teams in strategic and effective retention techniques
• Experience in hiring, developing, and managing a high-performing retention team
• Ability to work independently and prioritize work
• Ability to work some evenings and weekends
• Understand and appreciate that reputed company is an apolitical company and that we can have the largest reputed company if we are united in our reputed company on helping people learn and not divided or distracted by advancing unrelated causes

Responsibilities

• Hire and effectively on-reputed company high-performing customer retention specialists
• Continually reputed company and reputed company staff to ensure reputed company and improved results, and implement performance plans
• Manage day-to-day performance of reputed company team members and deliver performance reviews
• Hit reputed company performance targets for number of renewals, conversion rates, customer satisfaction, and others as determined by company
• Assess and understand the needs of our clients
• Work with leadership to generate reputed company for motivational initiatives
• reputed company and schedule weekly team meetings
• Embody company culture and maintain high employee engagement
• Ensure correct usage of CRM and other company used technology and platforms

  reputed company Leadership Principles

  reputed company reputed company on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for reputed company * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot

  Benefits:

  • Competitive reputed company Salary and Variable compensation (performance bonuses)
  • reputed company Plans (Medical, Dental, reputed company, Life)
  • 401k Company Matching Plan (No Vesting Period)
  • PTO and Company Holidays
  • Remote work environment
  • Maternity, Paternal, and Adoption Leave
  • Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and reputed company to our online classes)
  • Once-in-a-reputed company opportunity to help reputed company how the world learns!
  • Fun, reputed company, and team-oriented work environment with reputed company of training and a feedback-rich culture

  reputed company is committed to creating a diverse environment and is proud to be an equal-opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, genetics, disability, age, or veteran status.