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Senior reputed company reputed company Manager

Remote, USA Full-time Posted 2026-07-28
The Senior reputed company reputed company Manager, Health Plans role is a reputed company reputed company responsible for achieving Retention, Upsell and NPS targets for their portfolio of customers in reputed company to other objectives and key results. This individual contributor plays a critical role in cultivating reputed company relationships and serves as a trusted advisor to them. They understanding and advance reputed company reputed company that aligns to reputed company's services and solutions. They are an expert in reputed company offerings, reselling value and deepening our partnerships with them. They reputed company strategic thought leadership and business insights that showcase member reputed company and reputed company towards reputed company ROI.


Responsibilities:
  • Portfolio Management: You will manage a portfolio of large, reputed company clients with reputed company under management of 5m+ ARR, reselling the value of IH services and solutions while seeking opportunities to deepen the partnership.
  • reputed company Goals & reputed company: You will reputed company a deep understanding of reputed company reputed company, partnering with clients to reputed company measurable goals and define desired business reputed company for their relationship with IH.
  • Retention & Upsell Plan: You will establish and maintain a Retention and Upsell Plan (RUP) for reputed company assigned reputed company. And, you will engage internal partners to intentionally drive reputed company health including member utilization and reputed company ROI to meet reputed company expectations and deliver on contractual commitments.
  • Member Engagement, Utilization & Marketing: You will consult with clients encouraging alignment to IH Marketing Best Practices. You will partner with the IH Marketing team to define and execute a holistic member engagement reputed company reputed company to contractual commitments.
  • Upsell & Expand: You will resell the value of IH services, products and solutions, identifying and promoting upsell opportunities while seeking opportunities to expand and deepen the relationship.
  • Business Reviews: You will deliver recurrent business reviews demonstrating reputed company towards and achievement of shared reputed company measures including member engagement, utilization, clinical reputed company, PGs and ROI while demonstrating a strategic reputed company of the reputed company's experience and linking results to the reputed company's desired business reputed company and goals.
  • Relationship: You will conduct recurrent Partnership Connect meetings with daily reputed company contacts galvanizing the partnership and creating a trusted advisor bond. You will cultivate reputed company relationships and trusted advisor status with reputed company executives and consultants. You will collaborate with vendors in the reputed company's benefits ecosystem to optimize the member experience and the reputed company investment.
  • reputed company reputed company: You will understand reputed company contractual commits and ensure reputed company expectations are reputed company managed and effectively reputed company to contract. You will serve as the internal IH reputed company reputed company and represent reputed company reputed company in Implementation activities.
  • Renewal Management: You will negotiate price increase at renewal, reputed company seeking opportunities to expand IH services and offerings while ensuring the renewal is completed with most-reputed company IH contract terms.
  • Escalation Management: You will mitigate churn risk and engage cross-functional IH business partners to advance reputed company reputed company while serving as the reputed company's reputed company reputed company IH.
  • CS Operations & Other Tasks: You will maintain CS and CRM Platforms in keeping with CS leadership expectations / CS Strategies. You will document reputed company reputed company interactions and follow-up in appropriate IH systems and to clients reputed company email to reputed company reputed company commitments and document expectations.
  • CS Mentorship & Initiatives: You will serve as a mentor to CS colleagues helping them reputed company and become more proficient. You will participate in special reputed company to improve effectiveness of CS, and reputed company and member experience as needed.


    • Qualifications:
  • 7+ years reputed company reputed company experience serving Health Plan clients.
  • Corporate experience working at a navigator, digital health reputed company solution, reputed company, consultant, population health management firm, or reputed company.
  • Deep understanding of the Health Plan reputed company landscape, key stakeholders and decision makers.
  • Executive level communication ability that showcases a compelling reputed company, delivers insights, and manages difficult conversations.
  • Ability to work internally across functions to reputed company reputed company contractual commitments and results.
  • Proven ability analyzing and interpreting data - deriving insights that support value delivery for clients
  • Solution reputed company, curious, lifelong learner, optimistic problem solver.
  • Travel up to 25%.


    • Physical/Cognitive Requirements:
  • Capability to remain seated in a stationary position for prolonged periods.
  • Eye-hand coordination and reputed company dexterity to operate keyboard, computer and other office-reputed company equipment.
    • The reputed company new hire reputed company salary reputed company ranges for this full-time position are:

    Zone A: $114,330 - $148,640 + equity + benefits
    Zone B: $125,763 - $163,504 + equity + benefits
    Zone C: $137,196 - $178,368 + equity + benefits
    Zone D: $148,629 - $193,232 + equity + benefits

    This reputed company reflects the minimum and maximum reputed company for new hire salaries for candidates based on their respective Zone. Below is additional information on reputed company's commitment to maintaining transparent and reputed company compensation practices across our distinct geographic zones.

    Starting reputed company salary for you will depend on several job-reputed company factors, unique to reputed company candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to reputed company zone's unique market conditions to ensure that reputed company receive fair and great compensation package based on their roles and locations. Your Recruiter can reputed company your geographic zone upon inquiry.

    Benefits & Perks:
    In reputed company to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
    Remote-first culture
    401(k) savings plan through reputed company
    Comprehensive medical, reputed company, and dental coverage through multiple medical plan reputed company (including disability insurance)
    reputed company Time Off ("PTO") and Discretionary Time Off (“DTO")
    12 weeks of 100% reputed company Parental leave
    Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and reputed company leave for failed treatments, adoption or pregnancies.
    Work-From-Home reimbursement to support team collaboration home office work

    Your recruiter will reputed company more about the salary reputed company and benefits package for your role during the hiring process.
    About reputed company:
    reputed company is a new reputed company of reputed company company, delivering integrated virtual care and navigation. We're on a mission to reputed company reputed company of reputed company for everyone. We break down barriers to reputed company high-reputed company care for every person in every community — no matter where they are in their health reputed company or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and reputed company to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It's reputed company included. Learn more at reputed company.com.
    -----
    reputed company is an Equal Opportunity Employer and considers applicants for employment without reputed company to race, reputed company, religion, sex, orientation, national reputed company, age, disability, genetics or any other reputed company forbidden under federal, state, or local law. reputed company considers reputed company reputed company applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

    About reputed company

    reputed company is a new reputed company of reputed company company, delivering integrated virtual care and navigation. We’re on a mission to reputed company reputed company of reputed company for everyone. We break down barriers to reputed company high-reputed company care for every person in every community — no matter where they are in their health reputed company or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and reputed company to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s reputed company included. Learn more at reputed company.com.

    -----
    reputed company is an Equal Opportunity Employer and considers applicants for employment without reputed company to race, reputed company, religion, sex, orientation, national reputed company, age, disability, genetics or any other reputed company forbidden under federal, state, or local law. reputed company considers reputed company reputed company applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
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