(REMOTE) Customer Service Representative For Corporate Capital of America

Job Summary We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for clients, ensuring a positive experience by handling inquiries, resolving issues, and providing accurate information about our financial products and services. Key Responsibilities • Answer inbound calls, emails, and chat inquiries in a professional and timely manner • Provide accurate information regarding products, services, and account details • Resolve customer issues with efficiency and empathy, escalating complex cases when necessary • Maintain detailed and accurate records of customer interactions using CRM tools • Follow up on client inquiries and ensure all concerns are addressed to satisfaction • Collaborate with internal departments to improve service delivery and client experience • Assist in onboarding new clients and guiding them through our service processes • Stay informed on company policies, procedures, and industry regulations Qualifications • High school diploma or equivalent required; Associate's or Bachelor’s degree preferred • Strong communication and problem-solving skills • Ability to multitask and work in a fast-paced environment • Familiarity with CRM software and Microsoft Office Suite • A positive attitude, strong work ethic, and a customer-first mindset Apply To this Job   Apply for this job