Remote Customer Service Representative - Service Industry Scheduling Specialist
Join our dynamic team as a Remote Customer Service Representative - Service Industry Scheduling Specialist and unlock your potential for growth and success! As a key member of our team, you will play a vital role in providing top-notch customer service and scheduling support to our clients in the service industry. With a competitive compensation package and opportunities for professional development, this is an exciting opportunity to take your career to the next level.
We are a growing team dedicated to making a difference in the lives of people in the trades. At Pink Callers, we support home service businesses by providing remote fractional CSRs to handle daily office tasks. If you are a motivated and customer-focused individual with a growth mindset, we encourage you to apply for this exciting opportunity.
About the Role:
- Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
- Coordinating and scheduling technicians for service calls, installations, and repairs
- Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
- Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
- Organizing documents, invoices, and client records
- Processing customer payments and following up on overdue accounts
- Assisting in the setup and implementation of ServiceTitan or similar dispatching software
- Contributing to additional tasks to support the company's growth
Requirements:
- Experience in scheduling or dispatching
- Experience in the service industry (plumbing, HVAC, electrical services) is highly preferred
- ServiceTitan experience (1+ year)
- Proficiency in Google Suite and Slack
- Excellent time management, multitasking, and problem-solving skills
- Strong attention to detail and communication skills
- Familiarity with industry terminology, processes, and materials is a plus
- Must pass background check
Technical Requirements:
- Desktop or Laptop with webcam & speakers and a second monitor
- Operation System must be Windows or Mac based
- Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
- 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
- Supportable internet speeds and router easily accessible from your workspace
Position Details:
- Remote, full-time position
- Monday - Friday, 8am - 5pm MST (you do not have to live in this time zone)
- Competitive compensation: $13 per hour
What We Offer:
- Opportunities for professional growth and development
- Competitive compensation package
- Dynamic and supportive team environment
How to Apply:
If you are a motivated and customer-focused individual with a growth mindset, we encourage you to apply for this exciting opportunity. Please submit your application, and our hiring team will review it. We look forward to hearing from you!
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