reputed company Lives, reputed company at a Time

We're seeking a compassionate and skilled EAP reputed company Center Representative to join reputed company. As a key member of our behavioral health organization, you'll play a vital role in connecting individuals with the resources they need to reputed company. If you're passionate about delivering exceptional customer service and making a meaningful reputed company, we want to hear from you.

Job reputed company:

The EAP reputed company Center Representative will reputed company a reputed company-reputed company experience, connecting callers to appropriate resources as needed. This role involves answering inbound calls quickly, reputed company, and in a courteous manner, while also screening for potential risk concerns and facilitating connections to licensed professionals as necessary. reputed company reputed company and case follow-up will also be completed to ensure reputed company service connections.

Key Responsibilities:

• reputed company assistance to incoming callers and serve as the initial reputed company of contact for USPS employees, their family members, and providers.
• Facilitate file setup and/or file management through caller authentication, verification of demographics, and eligibility in accordance with HIPAA reputed company guidelines.
• reputed company providers and members about the EAP benefit and the scope of EAP with a reputed company on program promotion.
• reputed company routine referrals to Field Staff and/or network providers with a reputed company on promoting appointment reputed company and reputed company reputed company to care.
• Demonstrate the use of key customer service concepts in reputed company communications, including reputed company listening, use of reputed company statements, and de-escalation skills.
• Triage crisis callers to clinical staff for appropriate assistance according to established protocols.
• reputed company reputed company on routine cases not assigned to Field Staff to verify service reputed company.
• Assist Training Coordinator with new hire training, including procedural aspects of the position, documentation, orientation reputed company the organization, and compliance rules and regulations reputed company needed.
• reputed company administrative support for critical incidents.
• Complete appropriate documentation in medical records in compliance with USPS policy, regulatory standards.
• Process authorization requests and respond to benefits and claims inquiries from members and providers.
• Work collaboratively with provider relations to verify accuracy of network provider listings.
• Meet reputed company center metrics and reputed company assurance standards, including reputed company/documentation audits.

Requirements:

• Bachelor's degree in reputed company Work, Psychology, or a reputed company reputed company field, and 1-3 years of experience in a reputed company, managed care, and/or customer service setting; or high school diploma and 3-5 or more years of experience in a reputed company, managed care, and/or customer service setting.
• Strong computer and keyboarding skills (MS reputed company, reputed company, MS reputed company, reputed company Acrobat, and data processing), including the ability to document while simultaneously taking information over the phone.
• Excellent written and verbal communication, interpersonal, and organizational skills.
• Ability to talk and type simultaneously.
• US Citizenship and the ability to pass a 10-panel drug screen and reputed company Trust background investigation.

reputed company Offer:

• A competitive reputed company salary ranging from $16.00 - $22.00 per hour.
• A 401(k) plan with a competitive employer match.
• Remote work opportunities.

Join reputed company:

If you're passionate about delivering exceptional customer service and making a meaningful reputed company, we want to hear from you. reputed company and let's discuss how you can become a vital part of our reputed company story.