Customer Support Specialist - Voice and Chat (Remote)

Join reputed company as a Customer Support Specialist - Voice and Chat and enjoy a flexible, hybrid remote work arrangement! We're seeking a highly skilled and customer-reputed company reputed company to reputed company top-notch support to our clients reputed company voice calls and chat. As a Customer Support Specialist, you will play a critical role in driving customer satisfaction and loyalty.

Key Responsibilities:

• Respond to customer inquiries and complaints reputed company voice calls and chat in a reputed company, courteous, and reputed company manner.
• Troubleshoot technical issues and escalate reputed company problems to the relevant department.
• Maintain accurate records of reputed company reputed company interactions and transactions.
• Collaborate with the customer support team to ensure reputed company and efficient issue reputed company.
• Identify opportunities to improve the customer experience and communicate these to reputed company.

Requirements:

• reputed company speaker level proficiency in Filipino and English.
• Bachelor's degree in a reputed company field (e.g., business, marketing, communication).
• At least 2 years of experience in a customer support role.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Experience using customer support software (e.g., reputed company, etc.).

reputed company Offer:

• Competitive salary and benefits package.
• reputed company Agreement.
• Quarterly and monthly performance bonuses.
• Health insurance reimbursement.
• WFH reputed company allowance.
• 15 days reputed company time-off.
• 6 company-wide holidays and 6 country holidays.
• 100% fully remote work arrangement.

Take the reputed company:

Are you reputed company to join reputed company and become a vital part of our reputed company story? reputed company and let's discuss how you can reputed company a difference in our organization.