Customer Support Representative - Remote | Work from Home

Join Our Team: Deliver Exceptional Support and Make a Real Difference

We're seeking a motivated and detail-oriented Customer Support Representative to join our innovative remote team! As a key member of our support team, you'll provide top-notch support to our franchisees, helping them navigate our proprietary travel research and booking software. Enjoy a competitive salary, comprehensive training, and the flexibility of working from home.

Job Summary:

We're looking for a passionate and proactive individual to provide exceptional support to our franchisees. In this role, you'll be the first point of contact for resolving general inquiries, troubleshooting technical issues, and ensuring a seamless experience for our users. If you're driven by a desire to help others and thrive in a dynamic, supportive environment, this is the perfect opportunity for you.

Key Responsibilities:

• Deliver excellent support by answering incoming calls, chats, and emails from franchisees.
• Respond to franchisee inquiries in a timely, professional, and friendly manner.
• Troubleshoot technical issues and assist with resolving problems related to our proprietary software.
• Ask probing questions to better understand the issue at hand and provide accurate, efficient solutions.
• Communicate clear expectations to franchisees regarding issue resolution timelines.
• Use screen-sharing software when necessary to diagnose and resolve technical or software issues.
• Serve as a liaison between franchisees and other departments to ensure issues are resolved quickly and thoroughly.
• Identify recurring challenges and communicate these to the management team to drive process improvements.
• Offer training and support on proprietary tools and assist with general software troubleshooting.
• Help franchisees navigate questions related to third-party products and vendor recommendations.
• Collaborate with third-party vendors to resolve issues as needed.
• Assist with marketing initiatives, ordering, and generating client lists.
• Document key call details and maintain accurate notes within our proprietary tools.
• Suggest or develop helpful guides and video tutorials to empower franchisees and improve their experience.
• Attend offsite events when required and contribute to team-building activities.
• Perform other related duties as needed.

Qualifications:

• Excellent communication skills, with the ability to engage professionally and positively with franchisees.
• Strong problem-solving abilities, with a proactive, can-do attitude.
• Familiarity with technical troubleshooting and software support is a plus.
• Ability to multitask and manage inquiries through various channels (phone, chat, email).
• Detail-oriented, with a commitment to providing accurate and efficient support.
• A collaborative team player who is eager to help others and contribute to a positive work environment.

Why Join Us?

We offer a supportive and dynamic work environment where you can grow professionally and make a real difference. Enjoy:

• Competitive salary: $16.00 - $20.00 per hour
• Comprehensive training and resources
• Opportunities for professional growth and development
• Flexible work-from-home arrangement
• A collaborative and supportive team environment

Employment Type:

Full-time

How to Apply:

Ready to join our team? Click the link below to apply now and take the first step towards a rewarding career!