Customer Support Representative - Remote Opportunity

Make a Difference in People's Lives as a Customer Support Representative

We are seeking a compassionate and patient Customer Support Representative to provide essential support to individuals enrolling in public benefit programs on behalf of Automated Health Systems. As a remote independent contractor, you will have the flexibility to balance your work and personal life while making a positive impact on people's well-being and peace of mind.

About the Role:

• Answer inbound calls and interact with customers in a professional, empathetic, and compassionate manner
• Provide information in accordance with established policies, procedures, and privacy laws
• Assist customers with program enrollment and route them to the appropriate contacts via three-way calls
• Utilize multiple computer systems to access data and document information
• Make outbound calls as needed to share time-sensitive information with customers

Requirements:

• At least 1 year of customer service experience
• Excellent written and verbal communication skills
• Strong active listening skills and attention to detail
• Proficiency in PC skills, including the ability to quickly learn new computer applications
• Positive attitude, empathy, patience, and professionalism
• Strong multitasking skills and ability to adapt to change in a fast-paced environment

Your Home Office Environment:

• Computer with Windows 10 or 11, 8GB of RAM, and a hard drive with at least 500MB of free space
• Up-to-date antivirus software and high-speed, hardwired internet
• Dual monitors and a USB noise-cancelling headset
• Webcam for certification experience

What We Offer:

• $13 per hour pay rate
• Flexible scheduling with a self-scheduling platform
• Opportunity to work 10-15 hours per week
• One-on-one mentorship and free certification and ongoing development opportunities
• Freedom and flexibility to choose your own schedule
• NexRep Perks program with exclusive discounts and savings

Contract Details:

• Independent contractor status
• Opportunity to work with a flexible schedule
• Contract available in 31 states (excluding AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI)

Apply Now!

We encourage you to apply, even if you feel you're not a perfect match. We're looking for great people to join our friendly team.