Customer Service Specialist - Financial Services Expert

Join Our Dynamic Team as a Customer Service Specialist and Thrive in a Fast-Paced Financial Services Environment!

Competitive Salary: Starting at $20.05/hr | On-site/Home Office Eligible | Comprehensive Benefits Package

We are seeking a highly skilled and motivated Customer Service Specialist to join our team in the financial services industry. As a key member of our customer service team, you will play a critical role in delivering exceptional service to our clients across various platforms. If you have a passion for providing top-notch service, are an effective communicator, and thrive in a dynamic work environment, we encourage you to apply.

Why Join Our Team?

• Competitive pay starting at $20.05/hr
• Comprehensive benefits package, including Day 1 Health Benefits, 401(k) match, and tuition reimbursement
• Onsite amenities, including childcare, fitness center, and medical facility
• Flexible work strategies with potential for remote work after training
• Collaborative team environment with a focus on employee growth and development

Job Responsibilities:

• Evaluate and resolve service inquiries from clients across various platforms, providing timely and effective solutions
• Utilize computer systems to complete assigned tasks and address account inquiries, ensuring accuracy and efficiency
• Develop and maintain in-depth knowledge of specific groups of products and services, staying up-to-date on industry trends and developments
• Analyze and identify potential risks, providing solutions that meet client needs while ensuring compliance with applicable laws and regulations
• Maintain the firm's reputation by upholding high standards of customer service and professionalism

Requirements:

• 1-3 years of work experience in a related customer service role
• Proficient in Microsoft Office and Windows Operating Systems
• Demonstrated experience in solving customer service inquiries and providing effective solutions
• Excellent verbal and written communication skills, with the ability to work in a fast-paced environment

Preferred Qualifications:

• Excellent technical and data entry skills, including utilization of a 10-key touchpad
• Proven ability to navigate multiple systems and customer service platforms concurrently

If you are a motivated and customer-focused individual looking for a challenging and rewarding role in the financial services industry, we encourage you to apply. Apply Now and take the next step in your career!