Customer Experience Champion - Remote Customer Service Officer

Join our dynamic team at Workwarp as a full-time Remote Customer Service Officer! We're seeking a passionate and customer-focused professional to deliver exceptional experiences and drive success in a flexible, hybrid remote work environment. As a valued member of our team, you'll enjoy a competitive salary and the opportunity to make a meaningful impact.

Job Summary:

We're looking for a skilled Customer Service Officer to join our team in the United States. As the face of our company, you'll be responsible for providing top-notch customer experiences, resolving product and service issues, and building sustainable relationships with our customers. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you!

Key Responsibilities:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, and selecting the best solution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls, generate sales leads, and identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods and tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution

Requirements:

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• High school diploma or equivalent; college degree preferred

Skills & Proficiencies:

• Customer Service Skills
• Product Knowledge
• Quality Focus
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Analysis
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer Skills

Take the Next Step:

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.