Cloud Support Administrator - Remote Opportunity

Job Highlights:

• Competitive Compensation: Attractive salary and benefits package
• Location: Remote work arrangement with option to work from home or one of our US offices
• Company: Atmosera, a leading full lifecycle cloud technology transformation firm
• Start Date: Immediate openings available for the right candidate
• Position: Cloud Support Administrator - join our dynamic team and grow with us

About Us:

Atmosera is a full lifecycle cloud technology transformation firm, offering application and data professional services, security & compliance management, Azure operations, and technology training. We accelerate innovation speed, increase operational agility, and vastly improve the return on investment in modern technology and human expertise.

Job Description:

We are seeking a highly motivated and experienced Cloud Administrator to join our Cloud Support Team. As a Cloud Support Administrator, you will be an escalation point and lead to other technicians, contributing to the excellence of our platform engineering team. You will be responsible for the overall health and performance of our platform, fostering a collaborative and efficient work environment.

Key Responsibilities:

• Networking & Security: Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing
• Azure Expertise: Azure 104 certification required, with the ability to achieve Azure 305 Certification within 90 days
• Incident Management: Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices
• Documentation & Training: Develop, maintain, and train on documentation for standard operating procedures, best practices, and customer-specific runbooks
• Client Focus: Deliver exceptional client service delivery throughout the service lifecycle
• Cloud Environment Management: Configure monitoring and alerting on physical and virtual infrastructure, managing and maintaining physical and virtual components
• Compliance & Security: Ensure adherence to compliance frameworks and internal security best practices
• Technical Skills: Manage and administer Windows & Linux Servers, configure and administer hypervisors (Hyper-V and VMware)
• On-call Support: Participate in an on-call rotation for escalated support to meet SLAs
• Infrastructure Automation & Orchestration: Implement automation using scripting languages (PowerShell, Bicep) and CI/CD practices

Qualifications and Experience:

• Bachelor's degree: In a technical field or equivalent experience
• Experience: 3+ years of experience in support administration, specifically with Azure Cloud
• Microsoft Azure Architect (AZ 305) certificate: Required within 90 days
• Networking platforms and firewalls: Experience with VPNs, policy management, load balancing, and policy-based routing
• Backup & Recovery: Demonstrated ability to optimize Commvault performance and troubleshoot complex issues
• Hypervisors: Experience with Hyper-V and VMware
• ITIL best practices: For incident and problem management
• Communication skills: Excellent written and verbal communication skills, with the ability to present technical information to clients
• Problem-Solving & Learning: Strong analytical mind with a focus on root-cause analysis, knowledge development, and process creation

Perks & Benefits:

• Health, vision, dental package: Including options for 100% paid employee coverage
• 401k: With generous matching
• Company paid Life, AD&D, Short- and Long-Term Disability: Comprehensive benefits package
• Performance-based compensation: With bonus potential in addition to salary
• Employee Recognition and Reward Programs: We appreciate and recognize our employees' hard work
• Community Service Leave: We encourage giving back to the community

This is a full-time position in the United States with the ability to work from home or from one of our many US offices. Atmosera is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.