Bilingual French Speaking Customer Service Representative (Remote)

Join Our Team as a Bilingual Customer Service Representative!

We are seeking a highly skilled and motivated Bilingual French Speaking Customer Service Representative to join our remote team. As a key member of our customer service team, you will provide exceptional support to our customers, resolving complex issues and delivering top-notch service. If you are a customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

Key Job Details:

• Competitive Compensation: $23.00 - $25.00 per hour, plus a comprehensive benefits package
• Remote Work Opportunity: Work from the comfort of your own home and enjoy a better work-life balance
• Immediate Start: We have immediate openings available, so you can start making a difference right away
• Company: Workwarp, a dynamic and innovative company dedicated to delivering exceptional customer experiences
• Job Type: Full-time, with a fixed schedule and opportunities for growth and development

Job Description:

As a Bilingual French Speaking Customer Service Representative, you will be responsible for:

• Providing expert customer support and resolving complex issues in a professional and courteous manner
• Utilizing advanced troubleshooting skills to resolve customer complaints and inquiries
• Collaborating with other departments to ensure comprehensive customer service and issue resolution
• Maintaining accurate and detailed records of customer interactions, issues, and resolutions in our CRM system
• Identifying opportunities for process improvements and contributing to the development of standard operating procedures
• Gathering and analyzing customer feedback to inform product and service enhancements

Requirements:

• Minimum 3 years of experience in a contact center, with a focus on handling complex inquiries and escalations
• High school diploma required; associate or bachelor's degree preferred
• Fluency in French and English; Spanish language skills are a plus
• Excellent verbal and written communication skills, with strong problem-solving and critical-thinking abilities
• Proficient in using CRM software and other relevant tools
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction

What We Offer:

• Competitive salary and benefits package, including 401(k), dental insurance, health insurance, paid time off, and vision insurance
• Opportunities for growth and development in a dynamic and innovative company
• A collaborative and supportive team environment, with a focus on customer satisfaction and excellence

Ready to Apply?

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.