Remote Salesforce Business Analyst

This a Full Remote job, the offer is available from: Anywhere The Salesforce Business Analyst should have a solid understanding of media process execution, especially when leveraging Experience Cloud technology, coupled with knowledge of the media industry. Additionally, a good grasp of the core principles behind customer experience-driven solutions is advantageous. The primary responsibility of a BA involves executing discovery from a business analysis perspective, work on requirements elaboration and stories preparation. Here are detailed activities including specified responsibilities: • Develop and maintain a prioritized backlog of EPICs (big, high-level user stories) that align with long-term business objectives and strategies. • Collaborate with key stakeholders to identify major features and functionalities required within the Experience Cloud, documenting these needs as EPICs which provide scope and direction for detailed user story development. • Regularly review and adjust the backlog in response to shifting business priorities or feedback from ongoing implementations. • Conduct analysis to understand different user types (personas) that will be interacting with the Experience Cloud platform. • Map specific needs, behaviors, and expectations of each persona to the features and design of the platform, ensuring that all functional and non-functional requirements address the distinct needs of these personas. • Facilitate workshops and discussions with stakeholders to validate and refine persona definitions and alignments. • Collaborate with enterprise architects and development teams to outline and define the Business Process Architectures at two levels: Level 1 (high level) and Level 2 (more detailed). • Document and communicate how business processes are supported within the Experience Cloud, ensuring they are configured to enhance efficiency and user satisfaction. • Offer consultative support in discussions and decisions around BP architecture configurations, focusing on best practices and strategic alignment. • Break down EPICs into manageable user stories that clearly describe the features and functions that developers need to implement. • Define clear and measurable acceptance criteria for each user story, providing a basis for testing and validating the implemented features. • Facilitate agile ceremonies such as sprint planning, reviews, and retrospectives, focusing on refining and adjusting user stories based on ongoing feedback and project evolution. Must-have skills • The ability to prepare requirements and user stories • Strong presentation skills. • Salesforce Admin Certified • 3+ years of Salesforce experience or equivalent • An understanding of media processes • Experience Cloud Certified • English proficiency at B2 level or higher This offer from "Wolf Recruiter" has been enriched by Jobgether.com and got a 82% flex score. Apply To this Job   Apply for this job