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Remote Customer Service Representative - American Express

Remote, USA Full-time Posted 2025-11-03

Join Our Team and Deliver World-Class Customer Experiences

We're seeking a highly skilled and motivated Customer Service Representative to join our American Express team, working remotely from the comfort of your own home. As a Customer Care Professional, you will be the face and voice of our brand, providing exceptional support to our valued customers and helping to drive business growth.

Job Highlights:

  • Competitive Salary: $26-$35/hour
  • Location: Remote (work from home)
  • Start Date: Immediate openings available
  • Company: American Express, a leading global financial services corporation
  • Industry: Private, financial services
  • Employment Type: Full-time

Job Responsibilities:

  • Provide exceptional customer care via phone, responding to account and product inquiries
  • Perform account maintenance on our American Express Business Credit extension and various Business Plan products
  • Deliver outstanding customer experiences, answering questions and resolving issues in a fast-paced, structured environment
  • Handle an average of 80-100 calls per day, navigating multiple customer service platforms
  • Embody our company values, ensuring professional treatment of customer requests and adherence to regulatory and compliance guidelines
  • Requirements:

    • Education: Bachelor's degree
    • Experience: 2+ years of customer service experience, with a proven track record of building client loyalty and delivering exceptional results
    • Skills: Excellent written and verbal communication, ability to work in a dynamic environment, and proficiency in navigating multiple customer service platforms

    What We Offer:

    • Competitive salary and benefits package
    • Opportunities for career growth and professional development
    • Flexible work arrangements, including remote work options
    • A dynamic and inclusive work environment, with a strong focus on diversity, equity, and inclusion

    How to Apply:

    If you're passionate about delivering exceptional customer experiences and are looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

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