Remote Customer Service Agent - Flexible Hours

Join Allegiant Air's team as a Remote Customer Service Agent! Work from the comfort of your home and provide exceptional support to our passengers. This role requires strong communication skills, a customer-focused attitude, and the ability to thrive in a dynamic environment. We offer a competitive compensation package.

Job Responsibilities:

As a Remote Customer Service Agent, you will be the first point of contact for our passengers, providing assistance and ensuring a smooth travel experience from booking to arrival. Your key responsibilities include:

• Assist passengers and their belongings from enrollment through the flight process.
• Maintain awareness of wheelchair equipment in practical areas.
• Review passenger boarding records and flight requirements.
• Adhere to all airline and airport security regulations.
• Provide accurate information and direction to passengers.
• Communicate with in-flight teams to coordinate passenger assistance.
• Assist passengers with accessing restrooms and food vendors as needed.
• Provide support to hearing or disabled passengers.
• Ensure all equipment used in your responsibilities is maintained in optimal condition and report any issues.
• Report any safety concerns or medical issues to management.
• Participate in passenger security screenings.
• Take all reasonable precautions to ensure the safety and security of passengers, employees, and other personnel.
• Assist passengers with special needs and assistive devices.
• Respond to passenger inquiries and provide assistance with connecting transportation and airport navigation.
• Assist with security checks of the ramp to prevent unauthorized access.
• Support crowd control and line management to facilitate passenger flow.
• Take direction from leads, supervisors, and other departments to ensure issues are addressed and resolutions are effective.
• Contribute to a positive team environment and make sound decisions to ensure optimal passenger assistance while adhering to timelines.
• Ensure FAA and Allegiant airport standards are met.
• Perform other duties as assigned.

Qualifications:

We are looking for individuals with the following qualifications:

• High school diploma or equivalent required.
• Valid to work in the US.
• Successful completion of a background check.
• Minimum of one (1) year of customer service experience.
• Minimum of one (1) year of experience in the airline industry.
• Knowledge of Allegiant Airlines customer service and ground operations procedures.
• Organized, highly motivated, and possess a positive and friendly attitude.
• Excellent communication and interpersonal skills.
• Ability to work effectively under time constraints.
• Ability to handle tasks in a fast-paced and evolving environment.
• Detail-oriented and thorough in work assignments.
• Proficient in basic computer skills and general office hardware.
• Ability to adhere to a strict dress code.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.
• Demonstrated problem-solving abilities.

Benefits:

We offer a competitive salary of $26-$36 per hour and a flexible work schedule. Apply today to join our team!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.