Remote Customer Service Specialist - $24/Hour

Join our dynamic team at Aeetna as a Remote Customer Service Specialist! As a key member of our team, you'll provide exceptional support to patients navigating specialty drug treatments. This role requires strong communication skills, a proactive approach to problem-solving, and a passion for delivering empathetic and effective solutions. We offer a competitive salary of $24/hour, reflecting your skills and experience. If you thrive in a fast-paced environment and enjoy making a difference in people's lives, we encourage you to apply.

Job Details:

• Hiring Organization: Aeetna
• Post Name: Customer Service Specialist
• Qualifications: Bachelor's Degree
• Industry: Private
• Employment Type: Full Time
• Work Hours: 8 Hours
• Salary: $24/Hour
• Location: Remote (USA)

Responsibilities:

You will be the primary point of contact for patients requiring assistance with specialty drug requests and reorders. This includes:

• Managing new and existing drug requests, including benefit verification.
• Guiding patients through the process of entering new or reordered medications into the pharmacy system.
• Collecting co-pays and other payments.
• Obtaining necessary approvals.
• Collaborating with insurance agencies, healthcare providers, and internal teams to monitor, resolve, and approve orders with financial or clinical issues.

Key Skills & Experience:

• Minimum of one year of experience in a customer service role, handling a high volume of complex customer inquiries via phone.
• Minimum of one year of experience with Windows-based applications (Windows, Microsoft Office, web browsing, email).
• Proficient keyboarding skills.

Preferred Qualifications:

• Experience in healthcare, benefits, insurance, medical terminology, or pharmacy.

About Aeetna & Benefits:

Aeetna is a leading health insurance provider committed to providing comprehensive and accessible healthcare solutions. We offer a variety of benefits, including:

• Comprehensive health insurance plans (individual, family, employer-sponsored, government).
• A network of providers offering discounted rates.
• Medication management programs.
• Wellness resources and programs.
• Online tools and resources for managing your health and benefits.
• 24/7 medical assistance hotline.
• Mental health support services.
• Chronic disease management programs.

Commitments:

• Premium payments are required to maintain coverage.
• Co-pays and deductibles may apply depending on the plan.
• Utilizing in-network providers is often recommended.
• Understanding and complying with plan rules is essential.
• Some plans may require pre-authorization for certain procedures or medications.

About Aeetna (Additional Information):

Aeetna is a major health insurance company in the US, offering a wide range of plans to individuals and employers. Registered Nurses (RNs) can connect with Aeetna through various avenues, including:

• Aeetna coverage for a wide range of health services.
• A network of healthcare providers, including doctors, hospitals, and clinics.
• Case management opportunities.
• Telehealth services.

Ready to make a difference? Apply now!