Remote Customer Service Representative
Our team is expanding! We are seeking a highly motivated and customer-focused Remote Customer Service Representative to join our team. This is a remote position, allowing you to work from the comfort of your own home.
At ADT Commercial, we are dedicated to protecting what matters most to people and organizations. As an industry-leading security, fire, and life safety systems integrator, we provide comprehensive solutions for commercial environments, retail locations, educational campuses, healthcare facilities, and financial institutions across the U.S. We are committed to having the most experienced, technically trained, and talented teams in the industry, driven by excellence in every interaction.
As a Remote Customer Service Representative, you will be the voice of ADT, providing exceptional customer service by troubleshooting issues and delivering technical support. You'll play a vital role in ensuring our customers feel secure and supported.
Why Choose ADT? At ADT, we believe in a noble purpose – helping save lives. You'll be part of a company with passion, commitment, and a drive to make a real difference in the lives of our customers. With a national presence and a comprehensive portfolio of solutions, ADT offers ample opportunities for career advancement and growth.
Major Responsibilities:
- Serve as the first point of contact for ADT customers, providing friendly and professional assistance.
- Troubleshoot customer issues and provide technical support via phone and other communication channels.
- Resolve customer inquiries and escalate complex issues to the appropriate teams.
- Maintain accurate records of customer interactions and resolutions.
- Adhere to company policies and procedures to ensure excellent customer service.
We Want to Hear From You! If you are a problem-solver with a passion for customer satisfaction, we encourage you to apply. Join ADT and be part of a team that is making a difference every day.
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