Job Title: Senior Project Manager & Team Lead - Legal Technology and Operations

Join Harbor's Growing Legal Technology and Operations Department as a Senior Project Manager & Team Lead

We are seeking an experienced Senior Project Manager & Team Lead to oversee the implementation of multiple projects, ensuring timely delivery, exceptional client satisfaction, and adherence to best practices. As a primary point of contact for client engagements, you will excel in a dynamic, fast-paced environment, leveraging your negotiation, decision-making, and problem-solving skills to drive success. This full-time, remote position offers the flexibility to work from anywhere in the UK, with a preference for the London area.

As a Team Lead, you will manage up to three Project Managers, develop and mentor team members, and serve as an escalation point as needed. Your expertise in project management, combined with your ability to collaborate with business and technology leaders, will enable you to deliver solutions that help clients maximize their investment.

Job Duties and Responsibilities:

• Project Planning and Execution
  • Lead cross-functional project teams to ensure successful project delivery using Harbor's Project Management tools
  • Collaborate with clients to define project scope, objectives, and deliverables
  • Develop and maintain detailed project plans, including timelines and budgets
  • Utilize Harbor's Project Management tools to track project progress and report milestones to stakeholders
  • Coordinate project documentation and monitor project risks
• Client Engagement and Communication
  • Act as primary point of contact for clients, fostering strong relationships and clear communication
  • Manage client expectations and provide regular project updates
  • Address client concerns and escalations promptly
  • Demonstrate excellent written and verbal communication skills
• Team Leadership and Collaboration
  • Manage and develop Project Manager team members, ensuring adherence to Harbor's project management standards
  • Serve as an escalation point as needed
  • Build strong relationships with stakeholders, promoting collaboration and alignment
• Resource and Risk Management
  • Schedule assignments, track project tasks, and monitor progress
  • Provide direction and support to project team members
  • Identify potential risks and develop strategies to manage them
• Budget Management
  • Responsible for keeping projects on budget, providing customer billing and reviewing invoices
  • Provide timely budget utilization updates to clients
• Scope Management
  • Ensure projects deliver the scope outlined in the Statement of Work (SOW)
  • Follow strict Change Management guidelines for tasks not explicitly defined in the SOW
  • Participate in requirements discussions and ensure requirements are documented and approved

Education, Experience, and Other Requirements:

• Project management experience implementing Aderant Expert / Elite 3E
• Four-year degree or equivalent combination of experience and education
• Proficient in collaboration and project tracking tools
• 3+ years of experience in the legal software industry or with the firm's services
• Competent in problem-solving, customer focus, communication, collaboration, organizational support, quality focus, and punctuality
• Authorized to work in the UK without restriction or sponsorship