Operations Billing & Pricing Analyst
Join our Pricing and Portfolio Management team as an Operations Billing & Pricing Analyst, where you will play a vital role in supporting the KeyBank Merchant Services Pricing team. As a key member of our team, you will be responsible for ensuring optimal pricing, conducting analytical projects, and maintaining accounts to drive business growth.
Key Responsibilities
- Implement and maintain accurate pricing across our portfolio, ensuring seamless account management and customer satisfaction.
- Develop comprehensive pricing analyses for existing and potential clients, identifying opportunities for growth and optimization.
- Collect, analyze, and interpret complex data to inform product and customer pricing strategies, driving business decisions with data-driven insights.
- Provide expert advice on new product pricing, considering customer, competitive, and internal factors to ensure competitive advantage.
- Build robust business cases and assess the financial impact of pricing actions, collaborating with Deal and Product teams to drive business outcomes.
- Foster strong relationships with our Servicing team, ensuring timely and effective pricing corrections, maintenance, and exception requests.
- Extract valuable insights and develop complex analysis and tools, driving process improvements and efficiency gains.
- Analyze, monitor, and enhance assigned business processes and systems, identifying opportunities for optimization and growth.
- Develop and maintain comprehensive documentation and training materials, ensuring knowledge sharing and best practices across the team.
Requirements and Qualifications
- Bachelor's degree in a relevant field or equivalent industry experience in merchant services.
- Minimum 2 years of experience in Merchant Services, with a strong understanding of pricing strategies and models.
- Proven ability to analyze interchange and other fees, evaluating merchant profitability and driving business growth.
- Excellent attention to detail, with the ability to prioritize multiple tasks and work effectively under pressure.
- Strong problem-solving skills, with experience addressing complex and ambiguous problems.
- Exceptional communication and interpersonal skills, with the ability to collaborate with internal and external teams.
- Advanced proficiency in Excel and financial spreadsheets, with experience in Microsoft Office products.
Preferred Qualifications
- Previous experience with interchange or payments, with a strong understanding of the industry.
- SQL knowledge and experience with data analysis tools, such as PowerPivot, Tableau, and Python.
- Experience in business, financial, payments, or other similar analysis, with a strong understanding of market trends and competitor activity.
What We Offer
- Competitive base salary range of $68,000 to $75,000 annually, depending on location and experience.
- Eligibility for short-term and deferred incentive compensation, subject to individual and company performance.