Remote Contact Center Supervisor - Home Depot Customer Support

We're seeking an experienced and motivated Contact Center Supervisor to lead our team of customer support representatives in providing exceptional service to Home Depot customers. As a supervisor, you will be responsible for coaching, guiding, and developing your team to achieve outstanding performance and customer satisfaction.

Job Overview:

• Location: Remote (USA)
• Employment Type: Full-time
• Salary: $16 - $20 per hour
• Company: The Home Depot

Key Responsibilities:

• Lead and supervise a team of customer support representatives to achieve key performance goals and objectives
• Develop and implement strategies to improve team performance, customer satisfaction, and overall business results
• Provide coaching, training, and development opportunities to team members to enhance their skills and performance
• Analyze team performance data, identify areas for improvement, and implement changes to drive results
• Resolve escalated customer issues and provide guidance to team members on complex customer problems

Requirements:

• High school diploma or equivalent required
• 1+ year of management experience preferred
• Working knowledge of Microsoft Office Suite, Tableau, and presentation software (e.g., Microsoft PowerPoint)
• Excellent communication, leadership, and problem-solving skills
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Remote work arrangement with a comfortable and flexible work environment
• A dynamic and supportive team culture

How to Apply:

If you're a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

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