Pharmacy Customer Service Representative (Weekend Remote)

Join our team at Workwarp as a Pharmacy Customer Service Representative, where you'll play a vital role in delivering exceptional service to injured workers, managing their prescription needs with efficiency and accuracy. As a full-time remote employee, you'll enjoy the flexibility of working from home on weekends, with a schedule that includes alternating weekends on a 4-day, 10-hour shift.

About the Position:

• Immediate start date available
• Competitive salary and comprehensive benefits package, including health insurance, dental insurance, 401(k), and paid time off
• Remote work arrangement, with the opportunity to work from home on weekends

Key Responsibilities:

• Manage claimant profiles in our pharmacy network, ensuring accurate and efficient service
• Assist pharmacies with medication adjudication and coordinate with client adjusters, pharmacies, and claimants to ensure seamless benefit assignment
• Provide exceptional customer service, responding to inquiries from claimants, adjusters, and pharmacies regarding medications
• Maintain accurate and up-to-date client and claimant information in multiple systems
• Adapt to changing processes and client needs, demonstrating flexibility and a commitment to excellence

Requirements:

• 3+ years of related customer service or telephonic experience, or equivalent combination of education and experience
• Proficiency in computer systems and software, including Microsoft Office
• Excellent communication and active listening skills, with the ability to ask relevant questions and provide clear responses
• Strong written grammatical skills and understanding of proper telephone etiquette

Nice-to-Haves:

• Experience in workers' compensation law
• Editing skills

What We Offer:

• Comprehensive benefits package, including health insurance, dental insurance, 401(k), and paid time off
• Opportunity to work with a dynamic team and make a meaningful impact in the lives of injured workers
• Flexible remote work arrangement, with the ability to work from home on weekends

Ready to take the next step in your career? Apply now to join our team as a Pharmacy Customer Service Representative!